Legal

Terms of Service

Effective September 2, 2026

These terms are an agreement between you and FreshDrop, Inc. (“FreshDrop”, “we”) covering your use of the FreshDrop apps and website (the “Service”). By creating an account or placing an order, you agree to them.

1. What FreshDrop is

FreshDrop is a marketplace that connects customers who need laundry services with independent cleaning businesses and independent delivery drivers. Cleaners set their own menus and prices; drivers choose which jobs to take. FreshDrop coordinates orders, tracking, and payments between everyone involved.

2. Your account

• You must be at least 18 years old to use the Service.
• Keep your login credentials to yourself — you're responsible for activity on your account.
• Give us accurate information, including a pickup address you have the right to use.
• Drivers must hold a valid driver's licence and complete identity and payout verification before accepting jobs.

3. Orders and pricing

• Prices for each cleaner's services are shown before you book. Wash & Fold orders are priced by weight; the total at checkout is an estimate until your laundry is weighed at pickup, and the final charge may differ accordingly.
• Delivery pricing, service fees, and any tip you add are itemized at checkout before you place the order.
• A cleaner may decline an order — if that happens you won't be charged.

4. Payments

Payments are processed by Stripe. By placing an order you authorize us to charge your selected payment method for the order total, including adjustments after weighing. Tips go to your drivers. Cancelled orders are refunded to the original payment method; refund timing depends on your bank.

5. Cancellations

You can cancel an order free of charge any time before a driver has picked up your laundry. After pickup, the order can no longer be cancelled, since cleaning is already underway.

6. Your laundry

• Check garment pockets before pickup — we're not responsible for items left in clothing.
• Follow care labels when choosing a service; tell your cleaner (via order notes or chat) about special-care items.
• If an item is lost or damaged during an order, contact us within 7 days of delivery. Reimbursement is limited to the fair market value of the affected item, up to a maximum of 10 times the cost of cleaning that item.
• We can't accept items contaminated with hazardous materials or biohazards.

7. Independent businesses

Cleaners and drivers on FreshDrop are independent businesses and contractors, not our employees. FreshDrop doesn't itself provide cleaning or transport services.

8. Acceptable use

Don't misuse the Service: no fraudulent orders, no harassment of drivers or cleaners, no attempts to work around the marketplace or interfere with its operation, and no use of the Service that breaks the law.

9. Disclaimers and liability

The Service is provided “as is.” To the maximum extent permitted by law, FreshDrop's total liability for any claim arising out of the Service is limited to the greater of the amount you paid for the order in question or $100. Nothing in these terms limits liability that cannot be limited by law.

10. Ending or changing things

You can close your account at any time. We may suspend accounts that violate these terms. We may update these terms — if changes are material we'll notify you in the app or by email before they take effect.

11. Contact

Questions about these terms? Email support@freshdrop.app or visit our contact page.