Legal
Privacy Policy
Effective September 2, 2026
FreshDrop provides laundry pickup and delivery through our mobile apps for customers, drivers, and cleaning businesses, and through this website (together, the “Service”). This policy explains what information we collect, why we collect it, and the choices you have.
Information we collect
- Account details. Your name, email address, phone number, and the role you sign up with (customer, driver, or business).
- Addresses and orders. Pickup and delivery addresses, the services you order, order history, and any pickup notes you add.
- Payment information. Payments are processed by Stripe. Your full card number never touches our servers — we store only a payment reference and the card's last four digits. Driver and business payouts are handled through Stripe Connect, which may collect identity information required by financial regulations.
- Location. Customers share addresses they type in — we don't track customer devices. Drivers who accept a job share their live location, including in the background, so customers can follow their pickup or delivery on the map. Driver location sharing stops when the job ends.
- Driver verification. Drivers upload photos of the front and back of their driver's licence so we can verify they're licensed before their first pickup.
- Messages. Chats between you and your driver or cleaner about an order are stored so both sides can see the conversation.
- Device information. A push notification token for your device, so we can send order updates you've opted into.
How we use it
- To run your orders — matching you with cleaners and drivers, routing pickups, and showing live tracking.
- To process payments, tips, and payouts.
- To verify drivers and keep the marketplace safe.
- To send order status notifications you can turn off anytime in your device settings.
- To respond when you contact support.
We do not sell your personal information, and we don't use it for third-party advertising.
Who we share it with
- People fulfilling your order. Your cleaner sees your name and order details. Your driver sees your name, address, and order details while a job is active.
- Service providers. Stripe (payments and payouts), Google Firebase and Google Cloud (app infrastructure, data storage, and push notifications), and Google Maps services (address lookup and routing).
- Legal requirements. When required by law, or to protect the safety of our users and the public.
How long we keep it
We keep your account information while your account is active. Order records are kept as required for tax, accounting, and dispute purposes. Driver licence photos are kept while a driver account is active. Live driver location is transient — it powers the map during a job and is not kept as a movement history.
Security
Data is encrypted in transit, access is restricted by per-user authorization rules, and payment credentials are held by Stripe, not by us. No system is perfectly secure, but we design so that a single lost credential exposes as little as possible.
Your choices
- Edit your profile and addresses in the app.
- Turn notifications or location permissions off in your device settings — note that driver accounts need location on to work a job.
- Ask us to delete your account and associated personal data by emailing support@freshdrop.app.
Children
The Service is not directed at children under 13, and you must be 18 or older to hold an account. We don't knowingly collect information from children.
Changes to this policy
If we make material changes, we'll notify you in the app or by email before they take effect, and update the date at the top of this page.
Contact
Questions about privacy? Email support@freshdrop.app or visit our contact page.